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  • Tourism and Travel - Tourism Services Specialization

    Tourism and Travel - Tourism Services Specialization

(Optional Co-op)

Program Code:TIS
Duration:4 Semesters (2 Years)
Start Dates:Summer, Fall, Winter,
Start dates are subject to change
Credential Awarded:Ontario College Diploma

Program Description

Seneca’s Tourism and Travel Diploma program is designed to provide you with an understanding of the skills, knowledge and attitudes required to work in the leisure, cruise and corporate travel sectors. Emphasis is placed on developing and honing your business skills in marketing, professional selling, negotiation, computer reservation, and tourism geography. You will study and work in the Seneca uniform. By living this standard each day, you'll become practiced in formal, occupation–specific presentation, and prepare for the real world*. Best of all, as a student of the Travel and Tourism program, you will gain 150 hours of valuable field placement work experience as well as an opportunity to take an optional co–op placement. Prior to graduation and launching your professional career you will write the Canadian Institute of Travel Counsellors’, Travel Counsellor Certification*.

In semester two of the program you can opt to continue your studies in Tourism Services or select to specialize in Meeting, Conventions and Conferences**.

* As a student of this program, you will purchase a professional uniform and obtain industry certifications at a fee. These measures are vital to the program curriculum and contribute to your professional experience.

** Students successfully completing the Tourism and Travel Diploma program specializing in Meeting, Conventions and Conferences, will graduate with a Tourism and Travel Diploma.

Program Learning Outcomes:

This Seneca College program meets the system-wide standards as set by the Ministry of Training, Colleges and Universities.

As a graduate, you will be prepared to reliably demonstrate the ability to:

  • Ensure customer satisfaction by providing tourism services in a professional manner, both individually and as part of a team.
  • Sell and promote tourism products and services proactively.
  • Apply a knowledge of the various tourism industry sectors and their necessary interaction, both with each other and with government and other regulating bodies, in the provision of tourism products and services.
  • Perform effectively, both individually and as part of a team, in the reservations function of a tourism organization.
  • Prepare and issue accurately routine tickets and other travel documentation to clients.
  • Access and appropriately disseminate accurate and detailed product knowledge and destination information.
  • Apply clerical and organizational skills to facilitate the completion of administrative tasks.
  • Apply bookkeeping and basic financial knowledge and skills, including cost control techniques, to the operation of a tourism organization.
  • Develop ongoing personal professional development strategies and plans to enhance industry knowledge and leadership skills for tourism industry sectors.

Essential Employability Skills:

Graduates of this program are also expected to demonstrate the essential employability skills learning outcomes as outlined on the Ministry of Training, College and Universities website.

Admission Requirements

Program Eligibility:

  • Ontario Secondary School Diploma (OSSD) or equivalent with:
    • Grade 12 English: ENG4(C) or ENG4(U)
  • OR Mature Student Status (age 19 or older) with the above prerequisite course(s), their equivalent(s), or appropriate Academic and Career Entrance (ACE) Certificate program credits (see Academic Upgrading).


  • Although not required for admission, Grade 12 Mathematics: (C) or (U) or Grade 11 Mathematics: (U) or (M) are considered assets.

The Importance of Learning Skills:

Student success in college requires well developed learning skills (such as being able to work independently, participate in a team, be well-organized, develop good work habits, and show initiative). These skills are as important as prior academic achievement. While it is expected that applicants would have developed these skills through previous education and life experiences, Seneca offers support to assist students with further development of these important skills. Seminars, workshops and tutoring are available at Seneca's Learning Centres.


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Your Career

The tourism industry continues to be one of the largest and fastest growing sectors of the Canadian economy. In Canada there are more than 60,000 tourism businesses employing approximately 1.2 million people. Seneca’s Tourism – Travel program prepares you to explore exciting business careers in the following areas: corporate travel specialist; ground transportation; in–bound tourism; hospitality; ship and cruise service; travel retailers; event specialist; tour operators; home–based travel counsellor; convention/ conference/meeting planner assistant; destination specialist; wedding planner and Internet travel retailer.

Diploma to Degree... and Beyond

Through transfer agreements and institution partnerships, graduates of this Seneca College program may be eligible for credit at the following post-secondary institution(s):


University/CollegeDegrees Available
Ryerson University• Bachelor of Commerce, Hospitality Tourism Management


University/CollegeDegrees Available
Wilfrid Laurier University - Brantford Campus• Honours Bachelor of Arts


University/CollegeDegrees Available
Royal Roads University• Bachelor of Arts in Global Tourism Management
• Bachelor of Arts in International Hotel Management


University/CollegeDegrees Available
Davenport University• BBA – Marketing, Sport Management or BBA/MBA – Strategic Management


University/CollegeDegrees Available
Swiss Education Group• Swiss Higher Diploma in International Hotel and Tourism Management (IHTM), to Bachelor (Honours) of Arts in Hospitality and Tourism Management

Optional International Study Abroad with Co-op Opportunities

As a student in the Tourism and Travel program you are eligible to apply to study abroad in your fourth semester at one of the following international institutions:

  • Swiss Hotel Management School in Montreaux, Switzerland
  • Fernwood Business School - Aspire Group in Pretoria, South Africa;
  • Zulu Nyala Game Lodge, South Africa.

Industry Affiliations and Memberships

  • Association of Corporate Travel Executives (ACTE)
  • Association of Canadian Travel Agents (ACTA)
  • Cruise Line International Association (CLIA)
  • Endorsed by the Canadian Institute of Travel Counsellors (CITC), for Level I and Level II
  • International Society of Tourism and Travel Educators (ISTTE)
  • Meeting Professionals International, (MPI)
  • Travel Industry Council Ontario (TICO)
  • Tourism Industry Association of Canada (TIAC)
  • Tourism Toronto

Industry Partners

Industry partners that employ our students for field placement and employment upon graduation are Active Travel, AirMiles/Loyalty Group, Amadeus, Merit Travel, Transat Holidays, Expedia cruiseshipcenters, Carlson Wagonlit Travel, Victours, Royal Caribbean International Cruise Line, Donalda Club, Fairmont Hotels, Air Canada Vacations, Trafalgar Tours, Sun Wing, American Express, CAA Travel, Sears Travel, Thomas Cook Travel, Tai Pan Tours, G Adventures, Sunquest Vacations, Goway Travel, Marlin Travel, Mariposa Cruise Line, Conquest, Contiki, Encore Cruises, Sheraton Hotels, Vision 2000 Travel Group, Jazz Aviation, WestJet, Porter Airlines, and Tour East Holidays, Holiday Inn Express & Suites Newmarket, Sea2Sky Travel, TNT Tours, Centre Holidays, Residence Inn by Marriott.

Field Placement Education

You'll complete 150 hours of unpaid placement in the fourth semester in one of the tourism and travel segments. You'll receive assistance from your professor, but it is your responsibility to confirm a placement upon successful completion of all third–semester courses before accepting a field placement position.

Co-operative Education Program

During the second semester, you’ll have the opportunity to apply for admission to the co-op option. Co-op provides you with the opportunity to secure a paid work term between semesters three and four. It also allows you to benefit from a combination of classroom learning and real-world experience. Please note that you will have a shared responsibility for securing employment opportunities and must meet co-op entrance requirements in order to be considered (see Student Advisor or Co-op Co-ordinator for details).

Co-op tourism related positions may be in travel operations, hotel services, sales, retail, event and trade shows, promotional activities, and exceptional customer service positions, among others.

Co-op Model - September Start
  Sept-Dec Jan-Apr May-Aug
Year 1 Semester 1 Semester 2  
Year 2 Semester 3 Work Term Semester 4

Co-op Model - January Start
  Jan-Apr May-Aug Sept-Dec
Year 1 Semester 1 Semester 2 Semester 3
Year 2 Work Term Semester 4  

Co-op Model - May Start
  May-Aug Sept-Dec Jan-Apr
Year 1 Semester 1 Semester 2  
Year 2 Semester 3 Work Term Semester 4

Important Academic Dates

Please take a few moments to view Important Academic Dates for your relevant semester.


Common to All Specializations
(Fall or Winter or Summer)
Semester 1 Course Name Hrs/Wk
EAC150 College English 3
TDC100 Top Destinations for Canadian Travellers 3
TIS101 Tourism Applications 3
TIS152 Introduction to the Tourism Industry and Careers 3
TMS100 Exceptional Customer Care 3
TRT100 Reality Tourism 2
(Fall or Winter or Summer)
Semester 2  Course Name Hrs/Wk
LTS307 Leisure Travel Specialist 3
TCS200 Computer Applications for Tourism 2
TDC200 World Destinations for Canadian Travellers 3
THL100 The Hotel Business 2
TMS200 Marketing for Tourism 3
TOC317 Tour Operating and Consolidators 3
TRL300 Introduction to Business 3
XXXXXX General Education Option 3
(Fall or Winter)
Semester 3 Course Name Hrs/Wk
CAP300 Career Planning 1
TAC300 Tourism Finance 3
TMS300 Selling for Tourism 4
TCS300 Cruise Specialist 3
TRL200 Ontario Travel Industry Act 1
TSA200 Tourism Software Applications 3
XXXXXX General Education Option 3
XXXXXX Professional Option 3
CPP100 Co-op Professional Theory (co-op option only) 1
(Winter or Summer)
Co-op Work Term (co-op option only)
(Winter or Summer)
Semester 4 Course Name Hrs/Wk
HTM330 Human Resource Management 3
HTM430 Supervision and Leadership in Hospitality 3
TIS200 Career Preparation/Placement(150 hours) 3
XXXXXX General Education Option 3
XXXXXX Professional Option 3
CPP200 Co-op Professional Practice (co-op option only) 1

Professional Options

Professional options may be taken in semesters three and four. The courses listed below are a representative sample of those which may be available. You will be advised in semester two which options will be offered for the following semesters.

Professional Course Name
HPL225 Dining Room and Banquet Management
HPL325 Event Planning
HPL350 Meetings and Incentives
HTM401 Club Management
HTM402 Spa Management
HTM403 Casino Management
HTM404 International Hotel Management
HTM405 Catering Management
HTM406 Sommelier: An Introduction
HTM407 Food and Wine Pairing Appreciation
HTM408 Voluntourism & International Development
HTM409 Wedding Planning
HTM411 Sustainable Tourism
HTM420 Restaurant Management
MDT300 Medical Tourism Specialist
MLT400 Mile Intensive Learning Experience Tourism
TEA300 Eco-Adventure Tourism
TSA300 Amadeus Reservations Specialist

Contact Us

For more information, please visit our website at
Admissions Advisors:
Domestic Admissions Advisor: Margaret Lim
Telephone: (416) 491-5050 Ext. 22806
International Admissions Advisor: Ida Yee
Telephone: (416) 491-5050 Ext. 22405
Registration & Records Advisor:
  Steve Bennett
Telephone: (416) 491-5050 Ext. 77434
Program Contacts:
Domestic Student Advisor: Izabela Loranty
Telephone: (416) 491-5050 Ext. 77547
International Student Advisor: Xiaolei Wu
Telephone: (416) 491-5050 Ext. 22642
Program Coordinator: Catherine Griffith-Mills
Telephone: (416) 491-5050 Ext. 77405
Program Chair: Angela Zigras
Telephone: (416) 491-5050 Ext. 77531
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Tourism and Travel

Meisha, a graduate of Tourism and Travel, talks about the program and deciding to continue her education via Seneca's pathways to university.
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