Tourism and Travel - Flight Services Option

Program Description

Earn your wings. Today's flight attendants are highly trained, highly skilled, and focus on safety as the core of their job function. The Flight Services program encourages you to develop career-related skills, knowledge and behaviours to effectively perform a variety of functions required in providing passenger safety and service as you work in the airline industry.

Get the Look. Get the Experience:

As a student in the Flight Services program you'll study and work in the Seneca Flight Services uniform. By living this standard each day, you'll become practiced in formal, occupation- specific presentation, and prepare for the real world. Also, you will acquire First Aid, CPR and Smart Serve certification.* Best of all, in semester four you'll have an opportunity to experience the industry and network with like-minded professionals through a valuable field placement.

*As a student of this program, you will purchase a professional uniform and obtain industry certifications at a fee. These measures are vital to the program curriculum and contribute to your professional experience.

Program Learning Outcomes

This Seneca College program meets the system-wide standards for all Ontario College Credential programs as set by the Ministry of Training, Colleges and Universities.

As a graduate, you will be prepared to reliably demonstrate the following:

• ensure customer satisfaction by providing tourism services in a professional manner, both individually and as part of a team.
• sell and promote tourism products and services proactively.
• apply a knowledge of the various tourism industry sectors and their necessary interaction, both with each other and with government and other regulating bodies, in the provision of tourism products and services.
• perform effectively, both individually and as part of a team, in the reservations function of a tourism organization.
• prepare and issue accurately routine tickets and other travel documentation to clients.
• access and appropriately disseminate accurate and detailed product knowledge and destination information.
• apply clerical and organizational skills to facilitate the completion of administrative tasks.
• apply bookkeeping and basic financial knowledge and skills, including cost control techniques, to the operation of a tourism organization.
• develop ongoing personal professional development strategies and plans to enhance industry knowledge and leadership skills for tourism industry sectors.

Essential Employability Skills

• Essential Employability Skills (link to information on Ministry of Training, Colleges and Universities website)

Admission Requirements

Program Eligibility:

• Ontario Secondary School Diploma (OSSD) or equivalent, or mature student status
• Grade 12 English: ENG4(C) or ENG4(U)

Applicant Selection:

• In the event of over-subscription, applicants will be selected on the basis of applicant grades in pre-requisite subjects or their equivalents.

Desirable:

• Grade 11 French Students earning dual credits from an approved high school program or a Specialist High Skills Major - Hospitality and Tourism program, may be eligible to receive advanced credits.

The Importance of Learning Skills:

Student success in college requires well developed learning skills (such as being able to work independently, participate in a team, be well-organized, develop good work habits, and show initiative). These skills are as important as prior academic achievement. While it is expected that applicants would have developed these skills through previous education and life experiences, Seneca offers support to assist students with further development of these important skills.

Your Career

Set course for a career in the exciting and diverse airline profession. Continued growth in the aviation industry ensures a steady demand for well-motivated, customer-oriented professionals. As a Flight Services graduate you may find employment as a flight attendant, airline passenger service representative, airline check in agent, cabin crew, or an airline reservation agent for Canadian or international air carriers.

Field Placement Education

Students will complete 150 hours of unpaid placement in the fourth semester. They will receive assistance from their professor, but it is the student’s responsibility to confirm a placement upon successful completion of all third semester subjects before being accepting a field placement position.

French

The ability to speak more than one language will greatly expand your professional opportunities. For this reason, French is taught as part of the Flight Services program. Based on testing/assessment during the first week of class in your first semester, you will be placed in the appropriate French level. Depending on this placement, you may be exempt from one or more levels of French. The minimum exit level for graduation is FRN509.

Further details are available from the Program Co-ordinator.

Diploma to Degree... and Beyond

Through transfer agreements and institution partnerships, graduates of this Seneca College program may be eligible for credit at the following post-secondary institution(s):

Ontario

Canada

U.S.

International

Curriculum

Professional Options

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