Hospitality Management - Hotel and Restaurant

Program Description

The Hospitality Management diploma is a four-semester program. As a student, you will learn the concepts and techniques related to hotel and restaurant operations, international marketing, food preparation and service, financial analysis, accounting, front and back office operations and intercultural team dynamics. You’ll gain a thorough foundation of national and international markets, exceptional customer service, industry standard software applications, leadership, cultural diversity, operations, and management skills. You will study and work in the Seneca uniform. By living this standard each day, you become practiced in formal, occupation-specific presentation, and prepare for the real world.

Also, you will acquire professional certification and training in Food Handling, Smart Serve, First Aid and CPR, and Workplace Hazardous Materials Information Systems (WHIMIS). * Best of all, you will gain real-world experience through an externship** or optional co-op placement between year one and two of the program.

* As a student of this program, you will purchase a professional uniform and obtain industry certifications at a fee. These measures are vital to the program curriculum and contribute to your professional experience.

** Externships are work term opportunities to gain industry experience and network with industry professionals.

Program Learning Outcomes

This Seneca College program meets the system-wide standards for all Ontario College Credential programs as set by the Ministry of Training, Colleges and Universities.

As a graduate, you will be prepared to reliably demonstrate the following:

• ensure a high degree of customer satisfaction by anticipating customer needs and providing hospitality services in a professional manner.
• identify the various Canadian tourism industry sectors and analyse their interdependence.
• apply human resources, management, and leadership knowledge and skills to enhance performance as an employee and team member, and to contribute to the management of a hospitality enterprise.
• apply basic cost control, basic revenue management, and other basic financial knowledge and skills to the operation of a hospitality enterprise.
• contribute to marketing and sales effectiveness to promote successful operation of a hospitality enterprise.
• support the provision of healthy, safe, secure, and well-maintained hospitality environments.
• develop ongoing personal professional development strategies and plans to enhance leadership and management skills for the hospitality environment.
• adapt to various and changing technologies, systems, and computer applications for the hospitality industry.
• perform effectively as an accommodation operations team member.
• perform effectively as a member of a food and beverage team.

Essential Employability Skills

• Essential Employability Skills (link to information on Ministry of Training, Colleges and Universities website)

Admission Requirements

Program Eligibility:

• Ontario Secondary School Diploma (OSSD) or equivalent, or mature student status
• Grade 12 English: ENG4(C) or ENG4(U)
• Grade 11 Mathematics: (C) or (U)

Desirable:

• It is desirable that accepted students have a basic proficiency in personal computer applications, and possess an up-to-date computer or wireless laptop computer.

The Importance of Learning Skills:

Student success in college requires well developed learning skills (such as being able to work independently, participate in a team, be well-organized, develop good work habits, and show initiative). These skills are as important as prior academic achievement. While it is expected that applicants would have developed these skills through previous education and life experiences, Seneca offers support to assist students with further development of these important skills.

Your Career

The hospitality industry is continually evolving to provide superior services and experiences to consumers. As a graduate of Seneca’s Hospitality Management program you will gain the skills and competencies to work and manage effectively in the hospitality industry which includes hotels, lodges, resorts, casinos, restaurants, caterers, clubs, amusement parks, senior’s residence, and much more. You may find a career in a supervisory and management position in hotel front office, food and beverage operations, catering, resort hosting, banquet planning, human resources, room booking, event and meeting planning, marketing and sales, or hotel and restaurant administration.

Co-operative Education Program

During the first semester, you’ll have the opportunity to apply for admission to the coop option. Co-op provides you with the opportunity to secure a paid work term between academic semesters. It also allows you to benefit from a combination of classroom learning and real-world experience. Please note that you will have a shared responsibility for securing employment opportunities and must meet co-op entrance requirements in order to be considered (see Student Advisor or Co-op Coordinator for details).

Co-op hospitality related positions may be in hotel services, sales, retail, event and trade shows, promo-tional activities, and exceptional customer service, among others.

Professional Certifications

During the course of study, you will be required to attain the following Professional Certifications:

• Smartserve
• First Aid and CPR
• Workplace Hazardous Materials Information System (WHIMIS)
• Food Handling Certification

Professional Affiliations

• American Hotel & Lodging Educational Institute (AH&LA)
• Association of Corporate Travel Executives (ACTE)
• Certified Meeting Professional (CMP)
• Council on Hotel, Restaurant, and Institutional Education (CHRIE)

Optional International Study Abroad with paid Co-op Opportunities

As a student in the Hospitality Management program you are eligible to apply to study abroad in your fourth semester and qualify for a second paid co-op field placement position at one of the following international institutions:

• Minoan International College in Crete, Greece;
• Swiss Hotel Management School in Montreaux, Switzerland;
• LIS Tourism and Hospitality College in Pretoria, South Africa.

Diploma to Degree... and Beyond

International partnering institutions offer qualified graduates the opportunity to transfer credits directly to Bachelor Degrees. Further details are available from the Program Co-ordinator.

Through transfer agreements and institution partnerships, graduates of this Seneca College program may be eligible for credit at the following post-secondary institution(s):

Toronto

Ontario

Canada

U.S.

International

Curriculum

Professional Options

A professional option may be taken in semester four. Students will be advised in semester three which options will be offered for semester four.

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