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  • 911 and Emergency Services Communications

    911 and Emergency Services Communications

Program Code:ESC
Duration:2 Semesters (8 Months)
Credential Awarded:Ontario College Certificate

Program Description

This full–time program is a comprehensive blend of theoretical knowledge and practical training. You will learn the principles and skills necessary to react competently and effectively in dealings with the public and with emergency services personnel. This knowledge, combined with practical reality–based scenario training will give you the competencies, skills and confidence to perform under often stressful conditions.

Admission Requirements

Program Eligibility:

  • Ontario Secondary School Diploma (OSSD) or equivalent with:
    • Grade 12 English: ENG4(C) or ENG4(U)
  • OR Mature Student Status (age 19 or older) with the above prerequisite course(s), their equivalent(s) or appropriate Academic and Career Entrance (ACE) Certificate program credits (see Academic Academic Upgrading).


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Your Career

Emergency services communications centres are the public’s link to emergency services in times of distress and crisis. The appropriate emergency response begins with the emergency services communicator. The communicator is often the first person involved with an emergency or incident. As a graduate of this certificate program, you may find employment as an emergency communications operator and/or dispatcher with 911 call centres, police, fire, emergency medical services (ambulance/paramedic), private police, security, alarm response or other public safety agencies.


  • Association of Public-Safety Communications Officials – Canada (APCO)
  • Association Public–Safety Communications Officials (APCO)
  • Canadian Society for Industrial Security (CSIS Inc.)
  • Ontario Association of Police Educators (OAPE)
  • International Law Enforcement Educators and Trainers Association (ILEETA)
  • National Emergency Number Association (NENA)

Important Academic Dates

Please take a few moments to view Important Academic Dates for your relevant term.


Please select the curriculum from the Academic Year in which you started (or will be starting) your studies. An Academic Year begins in September and ends in August of the following year.

2014/2015 Academic Year
Semester 1 Course Name Hrs/Wk
EAC150 College English 3
ECP110 Introduction to Public Safety Communications 4
ECP121 Communications and Conflict Management 4
ECP130 Law for Communications Operators 4
ECP141 Communication Centre Technology 2
PSY100 Introduction to Psychology 3
Semester 2 Course Name Hrs/Wk
ECP210 Health and Stress Management 3
ECP220 Police Communications Procedures 4
ECP230 Fire Communications Procedures 4
ECP240 EMS Communications Procedures 4
ECP250 Emergency and Crisis Call Management 4
SOC225 Sociology and Canadian Society: Contemporary Issues 3

2015/2016 Academic Year
Semester 1
College English
Introduction to Public Safety Communications
Communications and Conflict Management
Law for Communications Operators
Communication Centre Technology
Introduction to Psychology
Semester 2
Health and Stress Management
Police Communications Procedures
Fire Communications Procedures
EMS Communications Procedures
Emergency and Crisis Call Management
Sociology and Canadian Society: Contemporary Issues

Contact Us

For more information, please visit our website at:
Admissions Advisors:
Domestic Admissions Advisor: Shelley Ferguson
Telephone: (416) 491-5050 Ext. 55013
International Admissions Advisor: Valentyna Gorodovych
Telephone: (416) 491-5050 Ext. 22432
Registration & Records Advisor:
  Shelley Ferguson
Telephone: (416) 491-5050 Ext. 55115
Program Contacts:
Program Coordinator: Nycole Harding
Telephone: (416) 491-5050 Ext. 55129
Program Chair: Mona Nouroozifar
Telephone: (416) 491-5050 Ext. 55010
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